Terms of service

Terms of Service

Welcome to Skin Sanctuary

By visiting our website and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms of Service”). Please read them carefully before using our site.

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1. General Conditions

  • By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence.
  • You may not use our products for any illegal or unauthorised purpose.
  • We reserve the right to refuse service to anyone for any reason at any time.

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2. Products & Availability

  • All products listed are subject to availability.
  • We make every effort to display product colours and images accurately, but cannot guarantee that your computer’s monitor will display them correctly.
  • We reserve the right to discontinue products at any time without notice.

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3. Pricing & Payments

  • Prices are listed in AUD and include GST where applicable.
  • We reserve the right to change prices at any time without notice.
  • Payments must be made in full at the time of purchase.

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4. Shipping & Delivery

  • Orders are processed and shipped within the stated timeframes on our website.
  • We are not responsible for delays caused by postal or courier services.
  • Risk of loss and title for products passes to you upon delivery.

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5. Returns & Refunds

  • Due to the nature of skincare products, we cannot accept returns or provide refunds for change of mind or used/opened items.
  • Refunds or replacements will only be offered for faulty or damaged items (e.g. broken pump, leaking bottle).
  • Customers must contact us within 7 days of delivery with proof of purchase and photos of the fault.

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6. Accuracy of Information

  • We do our best to ensure all product information is accurate. However, we are not responsible if information on this site is not accurate, complete, or current.
  • This site may contain historical information, which is provided for reference only.

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7. Intellectual Property

  • All content on this website (including logos, product descriptions, images, and designs) is the property of Skin Sanctuary and may not be used without permission.

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8. Limitation of Liability

  • Skin Sanctuary will not be liable for any injury, loss, or damages arising from the use of our products if used outside of their intended purpose.
  • Always read product instructions and check ingredient lists carefully before use.

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9. Governing Law

  • These Terms of Service shall be governed by and construed in accordance with the laws of Victoria, Australia.

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10. Contact Information

Questions about the Terms of Service should be sent to us at irbeauty19@gmail.com.