Refund policy
Returns & Refunds Policy
At The Skin Sanctuary, we pride ourselves on delivering premium skincare that is carefully sourced, handled, and packaged with care.
For health and safety reasons, we are unable to accept returns or provide refunds for change of mind once products have been opened or used.
Faulty or Damaged Items
If your item arrives faulty or damaged (e.g., a broken pump, leaking bottle, or packaging defect), please contact us within 7 days of receiving your order at irbeauty19@gmail.com with:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will happily arrange a replacement or refund for the faulty item.
Important Notes
- All claims must be lodged within 7 days of delivery.
- Products must be in their original packaging.
We cannot accept returns for products that have been used, opened, or damaged due to customer handling.
How to Request a Return
To initiate a return or refund request, please email irbeauty19@gmail.com and we will assist you.