Shipping policy

Shipping Policy

At Skin Sanctuary, we want to make receiving your order as simple and flexible as possible. We currently offer Click & Collect, Local Delivery, and Standard Postal Delivery.

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1. Click & Collect

• Free service — available from our location at 56b Tibrockney Street.

• Orders are usually ready for collection within 1-4 business days.

• You will receive an email notification once your order is ready.

• Please bring your order confirmation when collecting.

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2. Local Delivery (within 2km radius)

• We offer local delivery for customers located within a 2km radius of our store.

• A flat delivery fee of $7 applies.

• Orders are delivered within 1-4 days of purchase.

• You will receive a notification when your order is out for delivery.

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3. Postal Delivery (Victoria, Australia)

• Standard shipping rates are calculated at checkout based on your location.

• Orders are processed within 1-4 days and shipped via Australia Post.

• Tracking details will be provided once your order has been dispatched.

• Delivery timeframes vary depending on your location, but are typically 1-2 business days.

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4. Shipping Issues & Delays

• Once dispatched, delivery times are beyond our control. We are not responsible for delays caused by postal or courier services.

• If your order does not arrive within the expected timeframe, please contact us at irbeauty19@gmail.com.